Refunds & Returns Policy

At Aroma Niche, we prioritize customer satisfaction and strive to provide the best possible service. Our refunds and return policy is designed to ensure that you are completely satisfied with your purchase. Please read the following policy details:

Refunds:

  1. Refund Process: All refunds, returns, and exchanges will be handled on a case-by-case basis. To initiate a refund, please contact our customer service team at info@aromaniche.co.za or through the Contact Page with your order number and reason for return. Once we receive and inspect the returned item, we will issue a refund to your original method of payment within 7-10 business days.

  2. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of your item.

Returns:

  1. Product Condition: Returned items must be in their original condition, unused, and in the original packaging to be eligible for a refund. We reserve the right to refuse refunds for items that do not meet these criteria.

  2. Non-Returnable Items: Certain products, such as personalized items or items marked as final sale, may not be eligible for return. Please refer to the product description or contact us for clarification before making your purchase.

  3. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly, whether through a replacement, refund, or exchange.

Contact Us:

If you have any questions or concerns about our refunds and return policy, please don’t hesitate to contact our customer service team at info@aromaniche.co.za or through the Contact Page. We are here to assist you and ensure your satisfaction with every purchase from Aroma Niche.

Thank you for choosing Aroma Niche. We appreciate your business and look forward to serving you again in the future.

This document was last updated on March 1, 2024.